Refund policy
Scope and Purpose
This Returns and Refunds Policy sets out the terms under which Shapeher customers can return products and receive refunds. It applies to all purchases made through our official website.
Return Period
Customers have up to 30 days* from the date of delivery to start a return, with or without giving a reason, provided the product meets the return conditions.
How to Return an Item
Start a return: Contact our customer service team at 📧 info@shape-her.shop with your order number and the reason for the return (if applicable).
Return authorisation: Our team will review your request and send you instructions. Where applicable, we will provide a prepaid return label.
Packaging requirements: Items must be returned in their original packaging, with all tags and accessories, unused and in perfect condition.
Return Shipping Costs
Defective, incorrect or damaged items: Shapeher covers the cost of return shipping.
Change of mind or customer-initiated returns: The customer pays the cost of return shipping.
No restocking fees: Shapeher does not charge any restocking fee on returned products.
Damaged or Defective Products
If you receive a damaged or defective item, please email us within 48 hours of delivery. Include clear photos of the damage or defect. Once approved, we will arrange a replacement or a full refund, including shipping costs.
Undamaged Products
If you simply change your mind, you can return an unused, undamaged item within 30 days* of delivery. Please make sure it is in its original packaging. In this case, the return shipping cost is your responsibility.
Refund Timeline
Action |
Timeframe |
Start a return |
Within 30 days* of receiving your order |
Send the item |
As soon as possible after the return is authorised |
Refund processing |
Within a maximum of 14 days of receiving the item |
Refund method |
To the original payment method used for the purchase |
Return Address
Please check with our team where to send your return before shipping anything, otherwise it will not be refunded.
Refund Policy
Refunds are issued once the returned item has been received and inspected.
You will receive a confirmation email once your refund has been processed.
Only unused, undamaged items in their original packaging are accepted for return.
Refunds for defective or incorrect products are approved after inspection.
* The return period depends on the type of garment. For hygiene reasons, underwear and intimate garments can only be returned if they are sealed, unopened and unused. Personalised items cannot be returned. This does not affect your rights if a product is defective, damaged or incorrect.