Shipping policy

📅 Last updated: 23-10-2026

At Shapeher, we are committed to providing a smooth and transparent shipping experience to make sure you are satisfied. Below are the details of our shipping process.

SHIPPING DETAILS

  • Countries: We deliver to Spain (including the Balearic and Canary Islands, Ceuta and Melilla), Germany, Austria, the Netherlands, Belgium, Luxembourg, France, Ireland, Portugal, Italy, Poland, the Czech Republic, Denmark, Switzerland, Sweden, the United Kingdom, the United States, Canada, Australia and New Zealand. Our warehouse is in China and we ship from there after a quality check by our local team.

  • Customs: We handle customs clearance for you. You won't have to pay any duties or import taxes when your parcel arrives.

SHIPPING COSTS

  • Free shipping is available on some of our products. In some cases, depending on the type of product or the order value, additional charges may apply.

  • No hidden fees: If a small shipping supplement applies, it will always be shown clearly during checkout. No surprise charges.

ORDER PROCESSING TIMES

  • Processing time: Orders are processed within 1 to 2 business days, Monday to Friday.

  • Order cut-off time: Orders placed before 12:00 PM (GMT+01:00) are processed the same business day.

  • Weekend orders: Orders placed at weekends or on public holidays are processed the next business day.

TRANSIT TIME

  • Estimated delivery time: 7 to 10 business days to Spain and 9 to 12 business days to all other countries, depending on the destination and the local courier's schedule.

  • Business days: Deliveries are made Monday to Friday.

  • Note: Delivery times are estimates and may vary due to customs, weather conditions or other logistics delays.

SHIPPING PROCESS

  • Reliable courier services: We work with trusted courier partners such as SF Express and local postal services.

  • Insured shipments: All parcels are insured. If your order is lost or damaged in transit, please contact us.

  • Eco-friendly packaging: We aim to use environmentally friendly materials to minimise waste and reduce our carbon footprint.

TRACKING INFORMATION

  • Email notification: Once your order has shipped, you will receive a confirmation email with the tracking number and the name of the carrier.

  • Order tracking: You can track your order in the tracking section of our website using your tracking number.

  • Customer service: If you have any questions or problems with tracking, please contact us — we are here to help.

MISSING ITEM IN YOUR ORDER

  • Reporting deadline: If an item is missing from your order, please email us at 📧 info@shape-her.shop within 7 days of receiving your parcel.

Resolution: We will investigate the case and, where appropriate, send a replacement or issue a full or partial refund.